Our Terms & Conditions

These terms and conditions apply to the use of any of the websites owned and operated by Mr Carters Essentials Ltd. By accessing this website, you agree to be bound by the terms and conditions set out below. To clarify, mrcartersessentials.com is owned and operated by Mr Carters Essentials Ltd & EY Holdings Ltd. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us on email jonathan@mrcartersessentials.com

Mr Carters Essentials Ltd
Company Registration Number: 11263985
Registered office address is 2B roskell Road, Putney, Sw15 1DS

 

How to pay:

Payment Gateaway is provided by STRIPE who hold all payments.

Credit and Debit Cards:

We accept all cards showing the following signs on the card: Access, Visa, Mastercard, all debit cards. (Please note: we do not accept cheques).

Dispatch of Goods:

We aim to dispatch every order within 2 working days, excluding weekends and public holidays. Orders placed on Fridays, will be sent on the following Monday. During busy times this may be longer, we have up to 30 days from receipt of payment to deliver, so please allow adequate time for delivery. If you have not received after this time has lapsed please contact us.

Returns:

Please advise of any damage or shortages in delivered goods within 24 hours of their receipt. Our full terms and conditions are available on request.

 

Refund Policy:

You have the right to cancel within 14 days of your contact with us or 14 days of receipt of order, unless the goods have been specially made for you. If you return the goods unopened (other than their outer packaging) or unused, to the delivery note address, we will refund you for the goods. Please contact us on jonathan@mrcartersessentials.com for full details.


International Orders:

If you place an order for delivery overseas, you must wait 6 weeks for delivery before a claim can be made.

 

Product Details and Prices:

 

Mr Carters Essentials Ltd reserves the right to alter products details and prices at any time.

 

PRIVACY POLICY:

Welcome to Mrcartersessentials.com the “site”), a website operated in the United Kingdom by Mr Carters Essentials LTD, a company incorporated in England and Wales with company registration number 11263985. Mrcartersessentials.com is hereby referred to as “Mr Carters”, “Site”, “we”, “us” or “our”.

 

Mr Carters values its customers and completely respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this Privacy Policy forms part. This policy (together with our Website Terms of Use, Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by use. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this Site or using any services or features offered on this Site you are freely accepting and consenting to the practices described in this Privacy Policy, in particular, the processing of your personal data in accordance with this Privacy Policy.

 

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records. 

 

For the purposes of applicable laws, the data controller is Mr Carters Essentials LTD, a company incorporated in England and Wales with company registration number 11263985, whose registered address is 2B Roskell Road, Putney, SW15 1DS Road.

 

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

Web Sites Covered by this Statement

This Privacy Statement covers the collection and use of data on the www. Mr Cartersessentials.com web site in the United Kingdom. This Statement does not apply to any of the sites, which can be linked to (e.g. our suppliers/customers web sites) from this web site.

 



Information Collected

 

Information we collect about you:

 

With regard to each of your visits to our Site, we may automatically collect the following information:

 

  • technical information including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any telephone number used to call our customer service number.

 

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

 

How we will use this Information:

 

Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our website. This helps us to improve the service we offer you.
Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.
Providing customer service in pursuit of our legitimate interest as a retailer: The information we collect from you will (a) allow you to participate in interactive features of our service when you choose to do so; (b) allow us to measure or understand the effectiveness of advertising we serve to you and others; and (c) allow us to make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them.
Security of our Site: As part of our efforts to keep our Site safe and secure.

 

Information you give us:

 

You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail, or otherwise. This includes information you provide when you register to use our Site (which you must do if you would like to use some of the services and features we offer), subscribe to our services, or place an order on our Site. This information may include your name, address, telephone number, e-mail address and debit or credit card information (if you wish to place an order on our Site). You may also submit enquiries, feedback, suggestions, ideas or other information. We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you. When you register with us you can view your personal information in ‘Account'. You can access 'Account' directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the 'forgotten password' link on the register or login page and an e-mail containing a link to verify your email address will be sent to you. Once you have verified your email address, you will be given the option to set a new password.

At the point of collecting your information, we will offer you the choice as to whether you want to receive further communications about special offers, product information or other marketing messages. If you choose not to receive these communications, we will not use the information you provide for this purpose.

How we will use the Information you give us:

 

Administration of our Site and performance of contract with you: The information you give to us is necessary to enable us to:

 

  • Fulfill your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfillment of your order)
  • Maintain your account
  • Accounting, billing, reporting and audit including credit checking or screening & debt collection
  • Authentication and identity checks
  • Credit, debit or other payment card verification and screening
  • Safety, security, health, training, legal and administrative purposes;

 

Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details such as your e-mail address and telephone number and order details to enable us to answer any questions you have about using our Site, notify you about the status of your order, and other customer care services such as identifying your requirements and shopping preferences.

 

Direct Marketing: In order to improve your shopping experience with us we want to keep you up-to-date on our latest products, promotional offers and events. We will only contact you with marketing materials if you have consented to this, and only via the methods to which you have consented (e.g. electronic means (e-mail or text).

 

 We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.

 

We may keep your information for a reasonable period to contact you about our services.

Security

Wherever your personal information may be held with Mr Carters Essentials. we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure. Whilst we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as practicable.

To Unsubscribe


If at any time you no longer wish to be contacted in this way, please e-mail jonathan@mrcartersessentials.com
All e-mail offers that you will receive from Mr Carters Essentials will tell you how to decline further e-mail offers. We will then make reasonable efforts to amend your details as soon as practicable.

To Amend Your Information

mr carters Skin Care seeks to ensure that your information and preferences are accurate and complete. If there have been any changes to your contact details, please advise us by e-mailing: jonathan@mrcartersessentials.com . We will then make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.

Requesting a Copy of Your Personal Data

You have the right to ask for a copy of your information (for which we charge a small administration fee) and to correct any inaccuracies.
If you would like to see a copy of your Personal Data, please request this by e-mailing jonathan@mrcartersessentials.com
Therapeutics Privacy Statement is subject to change at any time and without notice.

 

Third Party Websites

 

Our Site may, from time to time, contain links to and from the websites of our sister sites, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We use cookies on our site to provide a better user experience.

Order Processing Cookies

The Therapeutics Skin Care online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.mrcartersessentials.com and log into your account with your user name and password.

We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process.

The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Mr Carters Skin Care Online account.

Our cookies do not remember your credit card details.

You may experience technical difficulties in using our website if you have disabled cookies. You can alter your cookie settings in your browser's preferences which is usually found in the Settings menu.

Site Analytics Cookies

We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.